okebey Privacy Policy

1. Introduction

Welcome to okebey ("we," "us," "our," or "okebey"). okebey is an online casino and sports betting platform serving Filipino players across the Philippines. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://okebey.cam and use our gaming services. By accessing or using okebey, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the platform.

2. Information We Collect

We collect several types of information from and about users of our platform in order to provide, maintain, and improve our services, comply with legal obligations, and ensure a safe gaming environment. The categories of personal data we collect include:

2.1 Information You Provide to Us

• Account Registration Data: When you create an okebey account, we collect your full name, date of birth, email address, mobile phone number, home address (city and province), and a chosen username and password. We require this information to verify your identity, confirm that you are at least 21 years of age (the legal gambling age in the Philippines), and to comply with PAGCOR regulations and anti-money laundering (AML) requirements.
• Payment and Financial Information: To process deposits and withdrawals, we collect your payment method details, including GCash account information, PayMaya account details, bank account numbers (BPI, BDO, Metrobank, and other supported banks), and transaction history. We use secure third-party payment processors to handle sensitive financial data. okebey does not store your full credit card or debit card numbers on our servers.
• Identity Verification Documents: As part of our Know Your Customer (KYC) procedures, we may request government-issued identification documents such as a valid Philippine passport, driver's license, or Unified Multi-Purpose ID (UMID), as well as proof of address documents (utility bills, bank statements) to verify your identity and comply with regulatory requirements.
• Communications: When you contact our customer support team via live chat, email, or other channels, we collect the content of your messages, your account information, and any attachments you provide to us in order to assist you and resolve your inquiries.

2.2 Information We Collect Automatically

• Device and Usage Data: We automatically collect information about your device and how you interact with our platform. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, referring/exit pages, clickstream data, pages viewed, time spent on pages, and other usage statistics.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior, preferences, and to enhance your user experience. Cookies are small text files stored on your device that help us recognize your browser and remember certain information. You can control cookie settings through your browser preferences, but disabling cookies may limit your ability to use certain features of the platform.
• Gaming Activity: We collect data on your gaming activity, including games played, bets placed, winnings, losses, bonuses claimed, wagering patterns, session duration, and gameplay statistics. This information is used to provide personalized game recommendations, detect fraudulent or problematic gambling behavior, and comply with responsible gaming obligations.

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as payment processors, identity verification services, fraud prevention agencies, and marketing partners. This information helps us verify your identity, prevent fraud, and improve the security and functionality of our platform.

3. How We Use Your Information

okebey uses the information we collect for various legitimate business purposes, including:

• Account Management: To create and manage your okebey account, authenticate your identity, and provide access to our gaming services.
• Payment Processing: To process deposits, withdrawals, and financial transactions securely via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Compliance and Verification: To comply with legal and regulatory obligations, including PAGCOR requirements, anti-money laundering (AML) regulations, Know Your Customer (KYC) procedures, and age verification to ensure all players are at least 21 years old.
• Customer Support: To respond to your inquiries, resolve technical issues, and provide assistance via our 24/7 live chat and email support channels.
• Platform Improvement: To analyze user behavior, monitor platform performance, improve user experience, develop new features, and optimize our website and mobile applications.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits, self-exclusion requests, and reality checks, and to promote responsible gaming practices among Filipino players.
• Fraud Prevention and Security: To detect, prevent, and investigate fraudulent activity, unauthorized access, payment fraud, bonus abuse, and other security threats to protect our platform and users.
• Marketing and Communications: To send you promotional offers, bonuses, newsletters, game updates, and other marketing communications (with your consent where required by law). You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails.
• Legal Obligations: To comply with legal processes, court orders, government requests, and to enforce our Terms & Conditions and other policies.

4. How We Share Your Information

okebey does not sell your personal information to third parties. However, we may share your information with trusted service providers and partners under the following circumstances:

• Service Providers: We share data with third-party vendors who perform services on our behalf, including payment processors (GCash, PayMaya, banks), identity verification providers, fraud detection services, cloud hosting providers, customer support platforms, and marketing agencies. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Game Providers: We share limited data with game providers such as JILI Games and other slot and live casino developers to deliver gaming content and track gameplay for regulatory and operational purposes.
• Regulatory Authorities: We may disclose your information to PAGCOR and other regulatory bodies as required by law or in response to legal requests to comply with gaming regulations, AML requirements, and tax obligations.
• Legal Requirements: We may disclose your information when we believe disclosure is necessary to comply with applicable laws, regulations, legal processes, or enforceable government requests, or to protect the rights, property, or safety of okebey, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity as part of the transaction.

5. Data Security

We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest using SSL/TLS protocols and AES-256 encryption standards.
• Secure payment processing through PCI-DSS compliant payment gateways.
• Regular security audits, vulnerability assessments, and penetration testing.
• Access controls and authentication mechanisms to limit access to personal data to authorized personnel only.
• Employee training on data protection and privacy best practices.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data and applicable legal requirements. For example, we are required to retain financial transaction records and identity verification documents for a minimum of five years under Philippine AML regulations. Account information for inactive accounts may be retained for up to seven years or as required by PAGCOR. When personal data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Under Philippine data privacy laws (Republic Act No. 10173, the Data Privacy Act of 2012), you have certain rights regarding your personal information:

• Right to Access: You have the right to request access to the personal data we hold about you and to obtain a copy of that data.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to legal retention requirements.
• Right to Restrict Processing: You may request that we limit the processing of your personal data under certain conditions.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or other legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. Please note that certain rights may be subject to legal limitations or exemptions.

8. Cookies and Tracking Technologies

okebey uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyze site traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features. For more information about the cookies we use and how to manage them, please refer to our Cookie Policy.

9. Third-Party Links

Our platform may contain links to third-party websites, services, or advertisements. okebey is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

okebey is intended for users who are at least 21 years of age, in accordance with Philippine gambling laws. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected data from a person under 21, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page and notify you via email or a prominent notice on our website. Your continued use of okebey after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our platform
• Address: Serving players across the Philippines — Manila, Cebu, Davao, Quezon City, Makati, and beyond.

For data protection inquiries, you may also contact our Data Protection Officer directly at [email protected].

Thank you for trusting okebey with your personal information. We are committed to protecting your privacy and providing a secure, enjoyable gaming experience for all Filipino players.